We are committed to your full satisfaction and strive to provide our customers with a easy and carefree shopping experience. So if you have any questions or special requests don't hesitate to contact us.
Feel free to browse through our webstore using the categories on the right side panel, or use the search window to search for what you've been looking for.
Didn't find what you've been looking? contact us and we will be happy to help you out.
Happy Shopping!
All items will be securely packaged and/or palletized and shipped via the best and most economical way possible. Shipping and handling times may vary based on the packing requirements, so please allow up to 5 business days for handling time (possibly longer for very heavy and extremely large freight items.) All tracking information is forwarded to the email address associated with your PayPal or eBay account.
Domestic Shipping
- A contact name, current phone number and company name are required for all shipments. (Certain items cannot ship to Postal Boxes.) - All shipped items will include a tracking number and delivery insurance for the goods purchase price. - All international shipments will be shipped via FedEx, DHL or UPS. We do not ship internationally with USPS. - Collect package shipments; please provide us with your FEDEX, DHL or UPS shipping account number. - If buyer would like to handle the shipping arrangements, you can provide us with your FEDEX or UPS shipping information and account number or arrange pick up and/or own BOL for pick up. Local Pick up is accepted. Warehouse shipping doors open 9am - 5pm CST Monday thru Friday.
Freight
- A contact name, current phone number and company name are required for all shipments. (We cannot ship to Postal Boxes.) - Due to the sensitivity of the equipment, freight shipments will be shipped insured for the full purchase price with air-ride (AS-IS items are exempt). - You will be notified within 1-3 business days after purchase for shipping charges and dimensions before an invoice can be sent. - Pallet, crating and/or barrier bags fees may apply when required for shipment. - If item is to ship via Freight methods, let us know if you require home delivery or if a lift-gate is required as additional fees will apply. - If you want to arrange your own transportation, we will provide you with accurate dimensions of the pallet(s). However, we do require that the buyer provide a BILL OF LADING and Shipping Labels sent to us via FAX or email before we can release your item(s).
Same Day Shipping
- Contact us before 12:00 Noon, Central Standard Time by phone. - There will be a 10% expediting fee that will be charged. - Same Day Shipping may not be available for freight items or if UES is experiencing a large volume of outgoing orders. - Same Day Shipping is NOT available for any international sales due to export requirements.
World Shipping
These products are subject to export restrictions under U.S. law. The Bureaus of U.S. Census and the Bureau of Industry and Security (BIS) regulate exports through the Export Administration Regulations (EAR). We DO NOT sell any items to any locations in Country Group E. Please be aware that we may require up to 30 Days to determine the products export classifications [Export Control Classification Number (ECCN)] and in the unlikely event that an export license is required, we would need an additional 30-90 Days for licensing. |
30-DAY SATISFACTION GUARANTEE (EXPRESSLY WHERE NOTED)
Customer confidence & satisfaction is our priority. If you are not completely satisfied with your purchase, please contact us within 30 days of your purchase and we will refund 100% of your purchase price. To expedite the process, please include all eBay item numbers. All returns must include all original undamaged items, in resalable condition with all original packaging including manuals, warranty forms, etc. Software sales are non-refundable. Shipping and Handling fees are non-refundable. Buyer is responsible for return item shipping costs. Please allow 24 - 72 hours for refunds to be processed.
All items do not come with a warranty from the manufacturer, but directly from the seller where expressed.
In the event your item is damaged or lost during shipping, please immediately contact us to file a claim. If receive freight that is damaged either refuse the shipment or accept and mark on the BOL if there are any damages. Take pictures and send to us for reference for your claim. Claims and Claims funds are expressly owned and to the right of the seller.