frapete is the sole manufacturer and developer of high-quality Australian-made products that are considered by our amazing loyal customers Worldwide; frapete products are the best in the World.
We are incredibly passionate about Australian-made.
Customer support is number one.
We often get that some do not believe the help we give and offer. We are always available to advise long after buying a product.
It might sound corny, but it is true. Our customers are what drive my fantastic team and me. Without you, we are just a company; having you as our customer, we are complete.
frapete ingredients are the best quality we can purchase and are sourced firstly from Australia and then Globally.
I thank you all that love our products and follow our updates, but all the great things we think we achieved are nothing that compares to what my parents went through and the values they lovingly installed in us. Without them, we would not appreciate the things we have.
Thank you, Mom and
Domestic: Flat: Standard Services free Australia post. Ordering from a Country outside of Australia. We do not arrange customs for you. We cannot be responsible if your order gets held up at customs. It is out f our control.
frapete is expanding some distribution centres and will use the best available shippers for that region. The closer we are to you, the faster you get your parcel.
Payment:
Payments are managed by eBay; accepted payment methods: Credit or debit cards (Visa, Mastercard, American Express), PayPal Apple Pay Google Pay Afterpay Zip
At frapete, we provide the highest quality products you can buy and stand by what we sell.
Should you receive a faulty product, a wrongly despatched or lost in the post, we will do everything to help to resolve the issue.
Should a courier or postal service lose or mess you around, we will do all we can.
We have sent replacements before a lost item has been declared lost, and we normally will resolve this with the shipping company on your behalf.
We have a grand old policy that no customer is left behind.
Legal Garb.
If an item is faulty, wrongly described or different from the sample shown, then we will meet our legal obligations, which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase. For more details on refunds, contact us at info@frapete.email
If you wish to return an item because you have changed your mind about your purchase, frapete Products will offer you an exchange voucher or refund provided that:
· You return the item within 30 days of purchase (subject to our approval).
· You provide your frapete Tax Invoice.
· The item must be in its original packaging, unused and unopened, and the security seal is still intact.
· All items, including instruction manuals, are returned with the product.
If these requirements are not met, frapete reserves the right to refuse an exchange voucher or refund for change-of-mind returns and charge a restocking fee of $25.
If you cannot present your frapete Tax Invoice or other acceptable proof of purchase, frapete reserves the right to refuse a refund or exchange.
Where you seek a refund for any item that was purchased as part of a ‘deal’ or bundle, frapete may refund the price in accordance with deal eligibility. No refund will be given on free items, and any refund amount may be recalculated if your return results in deal eligibility no longer being met.
