All orders placed prior to 2pm CST (3pm EST) will be shipped out the same day Monday-Friday. Orders Purchased on or before a National Holiday in which Mail and or Shipping Carriers are closed will be shipped the following business day.
We ship our direct to consumer orders by United States Mail, First Class if under a pound and Priority Mail for orders over a pound. We are located in Arlington, TX just south of Dallas Fort Worth Airport and a block from I-30 which means we are blessed to be close to a world class logistics hub. Shipping time typically takes between one (1) and five (5) days, depending on weather, time of year and USPS performance.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at dubalbrosorders@classycufflinks.com. Please note that returns will need to be sent to the following address: 1006 Oakmead Drive, Arlington, TX 76011. USA
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at dubalbrosorders@classycufflinks.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on discounted items, sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within fourteen (14 ) days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. We will process a return within five (5) business days. If approved, you’ll be automatically refunded on your original payment method within ten (10) business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than fifteen (15) business days have passed since we’ve approved your return, please contact us at dubalbrosorders@classycufflinks.com.
