Launched in 2018, A1 Printers Plus is a brand-new entity created by the founders of RDSTeam.com, Gustavo Hermida and Mike Martin, who together offer more than 60 years’ experience in the printing and copying industry. A division of RDS Team, A1’s mission is to become your top choice in the pricing, service, parts, and selection of printers, plus many other products and services.
Founder and CEO Gustavo Hermida began his career in the digital printing industry in New York City as Sales Manager for the Ricoh Corporation, before moving on to become the VP of Sales at Nur Marco, which is now known as Hewlett Packard / HP and is one of the leading office equipment suppliers for South Florida. He strongly believes in the concept of taking care of the customer and always earning their business. His vision for the future: “Combine excellent customer service with cost-effective solutions and a low impact to the Earth.”
President Mike Martin has worked is way up from the position of service technician, including becoming a field service trainer for many of the models offered by A1. This has allowed him unparalleled insight and knowledge of each brand, but of every aspect of the digital printing industry. He’s a strong believer of doing whatever it takes to make the customer happy.
What started with a small company has grown into a top regional business with a national scope. Contact our Customer Service department today to find out why we are your top choice for printers, copiers and more!
Delivery AreaHeadquartered at 1801 NW 135 Ave, Suite 900, in Miami, FL, our reach extends throughout the Southeastern United States. A1 Printers Plus’ e-commerce focus means virtually all of Florida is covered: all of Monroe and Miami-Dade counties, the Gold Coast (Hollywood, Hallandale, Fort Lauderdale, Boca Raton, and the Palm Beaches), the Treasure Coast, the West Coast (Naples, Fort Myers, Sarasota, Tampa / St. Pete), plus Orlando and all of Central Florida, and Jacksonville, Gainesville, and the entire Panhandle region. Our services also touch on the States of Georgia, Alabama, Mississippi, and South Carolina. A1’s commitment to this region is matched by our willingness to put customer’s needs first, and desire to earn their trust. To learn more about our delivery area, please contact our Customer Service department today. FAQCan I track my order online? Yes! You may track your order on our website 24 hours a day, 7 days a week by logging into your account. Click the "My Account" link at the top or bottom of any A1 page to login and view the current status of your orders. Here are the different statuses you might find while your order is being processed. * Payment Pending * Payment Completed * Shipped * Cancelled Do you collect sales tax on online purchases? We are required nearly all states to collect sales tax on online orders. When applicable, the tax will automatically be charged on the merchandise, as well as shipping and handling charges. In certain cases, we do not collect sales tax. Do you offer free shipping? From time to tim, A1 Printers Plus offer free-shipping on select items or groups of items. Free-shipping applies to standard shipping only; Next Day and Second Day charges are extra. Our free shipping offers are available to the lower 48 states / continental U.S. states only. Not available for orders to Hawaii, Alaska, Canada, Mexico, and any other international destination. Does A1 offer a quality assurance guarantee on online purchases? A1 Printers Plus’ Site Guarantee protects you and your confidentiality while shopping on our website. You never have to worry about credit card safety because we guarantee that every transaction made through our website will be 100% safe. What does this mean? You pay nothing if unauthorized charges are made to your card as a result of shopping with A1. We use secure server software (SSL) to ensure all commercial transaction, which encrypts all of your personal information including credit card number, name, and address, so that it cannot be captured and used nefariously while traveling through the Internet. The U.S. Fair Credit Billing Act of 1975 (15 USC § 1601) states that your bank cannot hold you liable for more than $50.00 of fraudulent charges in the event of unauthorized use of your credit card. Should this unfortunate situation occur, you must notify your credit card provider in proper accordance with its reporting policy and procedures. How is the cost of shipping calculated? Most orders placed with A1 Printers Plus are processed within 48 hours, and with payment approval. A1 offers FedEx Ground or UPS Ground services. Additional shipping methods are available upon request at an additional cost. Eg. FedEx Express, UPS Next Day and 2nd Day Air , etc. All shipping charges are noted on your order form. All of our deliveries are insured and guaranteed against loss, theft and damage. For your protection and personal information security, all credit card orders sent to an address other than the credit card’s billing address may be delayed. Our free shipping offers apply to all items that are sent FedEd ground and weigh less than 20 poundds boxed. The offer does not include consumables or shipments outside the continental United States. What do you need my e-mail address for? When you place your order, A1 Printer Plus will send you a confirmation e-mail listing what you ordered, the shipping address provided, payment method used, and a unique order ID. Your full credit card number will never be sent in any of these correspondences. By requested, you can also receive a second e-mail confirming when your order ships, and include a tracking number. A1 will never sell or distribute your e-mail address to any third party, under any circumstances. What is A1’s returns policy? A1 Printers Plus allows up to 21 days for returns. All merchandise returned for a refund within the 21-day period is subject to a 30% restocking fee. For toner cartridges already installed in units, the restocking fee is equal to 50% of the purchase price. All shipping and handling charges are non-refundable. The customer shall be responsible for return shipping and handling charges on all returns. All 11 x 17-sized copiers shipped via truck are non-returnable. Please be absolutely sure of your purchase of these types of units prior to confirming your order online or completing your phone order. If you have any questions or need any additional information prior to purchase, please contact our customers service department. All returns must obtain a Returned Merchandise Authorization (RMA) number from A1. Before requesting an RMA number, please make sure that you have read and understood our Return Policy. Any return received without an RMA# will not be accepted, returned to the customer, and no credit will be issued. RMA numbers are valid for 15 days from the date in which they were issued. All returns must be 100% complete, in original factory condition with all original packaging and with all packing materials. They must also contain all manuals, inserts, warranty card(s), software, cables and accessories. Returns will be subject to additional charges if the merchandise is not returned in 100% complete condition. To obtain your RMA number, please contact us at 888-242-4242. RMA numbers and instructions for the return will be emailed to the customer within three days. A1 highly recommends insuring all returns packages, as in the event the package is lost or damaged in transit, A1 will not be held liable. We suggest that you use a reputable carrier that can provide confirmation of delivery. The RMA number must be clearly written on the shipping label affixed to the outside of all return shipments. Please do not mark the box otherwise. A1 reserves the right to refuse a return on any product that does not meet these requirements. We will credit the approved refund amount to the original credit card used for purchase after we have received the return, inspected it, and approved it for a refund.
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Many of the products sold by A1 Printers Plus are covered by the individual manufacturer's warranty. A1 proudly stands behind the quality and condition of all the merchandise we sell. Our highly-trained representatives are available to assist with manufacturer's warranty service, exchange and repair issues if any item proves to be defective.
If you purchase an A1 service contract and experience any issues, they will be addressed in accordance with our service contract policies.
If your A1 merchandise malfunctions or appears to be defective, please contact our Customer Service department immediately. Our representatives can often diagnose and resolve product concerns / issues by the phone. Our A1 team will make every effort to help you obtaining technical support and warranty service. In some instances and at our discretion, we may choose to repair or replace a defective product direct from our facility. We may choose to replace defective merchandise returned to our facility with the same product. Refunds are subject to a 15% restocking fee, minus the original shipping charges. The customer will be responsible for return shipping and handling charges on all returned items.
Should your merchandise arrive to you in a physically damaged condition due to transit, PLEASE REFUSE DELIVERY and call contact our Customer Service team IMMEDIATELY. The customer must make any and all claims for damage within three days of delivery. After the allotted time, A1 cannot accept responsibility for the claim. We will contact the delivery carrier on your behalf and have the merchandise in question picked up and inspected. All merchandise must be returned in the original shipping carton, in original factory condition with all original packaging and with all packing materials. A replacement unit of the same model will be shipped to you upon receipt of the damaged merchandise at our warehouse.
What types of payment do you accept?
A1 Printer Plus accepts the following credit cards for online purchases: American Express, Visa, Master Card, and Discover Card. All payments are securely processed on our site using Amazon Checkout or Paypal. For wire transfer information, please contact our Customer Service Department.
